Welcome to Mission Hospital. By booking consultations, undergoing diagnostic procedures, or utilizing our inpatient and outpatient healthcare services, you agree to the following operational terms and conditions:
1. Outpatient Consultations & Appointment Booking
Appointment tokens and schedules booked online or at the hospital counters represent estimated consultation timings. Emergency trauma cases and critical patient resuscitations take clinical priority in our triage system, which may occasionally alter consultation schedules.
2. Diagnostic Services & Sample Collection
All clinical laboratory tests, digital X-Rays, ultrasonograms, and ECGs are conducted by licensed medical technologists under specialist supervision. Patients are advised to follow pre-test preparation instructions (e.g. overnight fasting, specific medications). Reports are available online through the Patient Portal and at physical delivery counters.
3. Payment Terms & Advance Tokens
Hospital charges, specialist fees, and diagnostic testing tariffs are billed transparently. Online booking advance payments (BDT 100) are adjusted against the final doctor fee at the consultation counter. Hospital billing counters accept major debit/credit cards, MFS (bKash/Nagad), and cash.
4. Patient & Visitor Code of Conduct
Mission Hospital maintains a zero-tolerance policy against verbal abuse, physical violence, or disruptive harassment directed toward healthcare staff, doctors, or fellow patients. Quiet hours and visitor limits in Inpatient Cabins and ICUs must be strictly respected.
5. Governing Law & Jurisdiction
These Terms of Service are governed by the relevant laws and healthcare regulations of Bangladesh. Any dispute arising from hospital services shall be subject to the jurisdiction of the competent courts in Netrokona / Dhaka.